Refund Policy
Strict Return Window
We accept returns on eligible items within 14 days of the delivery date. Items must be postmarked or returned to our physical location within this window.
Condition of Items
To qualify for a refund, jewelry must be unworn, in pristine condition, and accompanied by all original packaging (including certificate of authenticity, appraisal papers, and branded boxes).
Non-Returnable Items
All custom orders, resized rings, engraved pieces, and final-sale clearance items are strictly non-refundable and final sale.
Inspection & Restocking Fees
Returned items undergo a mandatory quality inspection by our gemologist. If an item shows any signs of wear, damage, or missing components, the return will be rejected, or a restocking fee of up to 25% will be deducted from the refund.
Shipping Costs
Original shipping fees are non-refundable. The customer is responsible for all return shipping, insurance, and tracking costs associated with sending high-value items back to us.